POLICIES

CUSTOMER CARE
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We're here to help you!

Customer Care Contact

Need help? Or want to give us a shout out?

Email us at sales@tossdesigns.com or call 415-721-1037.

Please note our typical online customer service operating days are Monday-Thursday. 

Returns / Exchanges

Have a return inquiry? Email us at sales@tossdesigns.com

Wholesale

Want to carry Toss Designs in your shop? 

For new inquiries or questions about orders:

Email us at sales@tossdesigns.com or call 415-721-1037

STORE POLICY
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Shipping / Online Orders

Toss Designs website orders are processed Monday through Friday (Pacific Coast Time) not including major U.S. Holidays. Order placement can take 1-7 business days to process and ship out. In an event where an order is placed on hold, we will contact you within one business day. If we attempt to contact you and do not receive a response after five business days, we reserve the right to cancel your order.

Returns

If you are not satisfied with your online purchase, please follow our guidelines for returns:

Please confirm your items are eligible for return (Final sale merchandise is not eligible for return or exchange).

  • All returns must be postmarked within 14 days of receipt. Returns sent after this time will not be honored.

  • The merchandise must be in its original condition and unworn.

  • We do not refund shipping charges.

  • We do not accept returns/exchanges on custom-made or special order items, undergarments, or sale merchandise. These types of sales are final.

  • We are not responsible for damages that occur during care of an item, such as dry cleaning, washing or wear.

Please be advised that items that do not conform to the above guidelines are not returnable. They will be returned to you at your expense.

No In-Store Returns

Follow up with all online order returns at sales@tossdesigns.com
Toss Designs Retail Store Locations DO NOT accept online order returns/exchanges.

Damaged/Incorrect Items

If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a UPS label for returning the merchandise. A replacement will be sent, if available, upon receipt - with the condition that merchandise has not been worn or washed with all tags attached.

Exchanges

If you would like to exchange an item for another color or size, please contact us via email contactus@tossdesigns.com or phone 415-721-1037 to ensure that the new item is available. We will only accept returns for exchange if they meet all criteria for an acceptable return (see above). We will ship the exchange to you at our expense (does not apply to international orders).

Returning Merchandise

All returns require a return authorization from Toss Customer Service. For goods damaged in transit, packaging must be kept to substantiate any claims made against carrier.

Tips on sending your return package:

  • Send via UPS or insured parcel post for proof of delivery. If your return package is lost, we are not responsible for reimbursement or compensation for the lost merchandise.

  • No COD (Cash/Check on Delivery) packages will be accepted.

  • Package your return carefully, as we cannot return or exchange items that arrive damaged due to poor packaging.

Your return will be processed within 2-5 business days of receipt.

If you have an inquiry on Returns/Exchanges, call 415-721-1037 or e-mail us at sales@tossdesigns.com.

International Orders/Returns

For International/Hawaii/Alaska/Puerto Rico Orders email us at sales@tossdesigns.com. The customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.

PAYMENT METHODS
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Credit and Debit Cards

PAYPAL