All sales are subject to Toss Designs final approval.
Shipping / Online Orders
Toss Designs website orders are processed Monday through Friday (Pacific Coast Time). Order placement can take 1-5 business days to process and ship out. In an event where an order is placed on hold, we will contact you within one business day. If we attempt to contact you and do not receive a response after five business days, we reserve the right to cancel your order.
If you are not satisfied with your online purchase, please follow our guidelines for returns:
Please confirm your items are eligible for return (Final sale merchandise is not eligible for return or exchange).
Please be advised that items that do not conform to the above guidelines are not returnable. They will be returned to you at your expense.
No In-Store Returns
Follow up with all online order returns at firstname.lastname@example.org
Toss Designs Retail Store Locations do not accept online order returns/exchanges.
If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a UPS label for returning the merchandise. A replacement will be sent, if available, upon receipt - with the condition that merchandise has not been worn or washed with all tags attached.
If you would like to exchange an item for another color or size, please contact us via email email@example.com or phone 415-721-1137 to ensure that the new item is available. We will only accept returns for exchange if they meet all criteria for an acceptable return (see above). Please make sure to note the exchange on the return form. We will ship the exchange to you at our expense (does not apply to international orders).
All returns require a written return authorization from Toss Customer Service. For goods damaged in transit, packaging must be kept to substantiate any claims made against carrier.
Tips on sending your return package:
Your return will be processed within 2-5 business days of receipt. If you have an inquiry on Returns/Exchanges, call 415-721-1137 or e-mail us at firstname.lastname@example.org.
For International/Hawaii/Alaska/Puerto Rico Orders email us at email@example.com. The customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.
If you have any questions or concerns, feel free to drop us a line.